{"id":429,"date":"2016-08-18T15:50:16","date_gmt":"2016-08-18T15:50:16","guid":{"rendered":"http:\/\/50.87.249.68\/~wahkiak1\/?page_id=429"},"modified":"2023-01-06T11:03:19","modified_gmt":"2023-01-06T19:03:19","slug":"support-and-tools","status":"publish","type":"page","link":"https:\/\/wwest.net\/support-and-tools\/","title":{"rendered":"Support and Tools"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; top_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_style=&#8221;wave2&#8243; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;77px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Support and Tools&#8221; header_scroll_down=&#8221;on&#8221; scroll_down_icon_color=&#8221;#FFFFFF&#8221; scroll_down_icon_size=&#8221;46px&#8221; background_overlay_color=&#8221;rgba(0,0,0,0.37)&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;42px&#8221; title_line_height=&#8221;50px&#8221; background_enable_color=&#8221;off&#8221; background_image=&#8221;http:\/\/wahkiakumwest.com\/wp-content\/uploads\/2022\/02\/support.jpg&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;on&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;200px||170px||false|false&#8221; title_text_shadow_style=&#8221;preset1&#8243; title_text_shadow_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;20px|||&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;90%&#8221; max_width=&#8221;2560px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text ul_item_indent=&#8221;30px&#8221; admin_label=&#8221;Page title and body text&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]\n<h1>Need assistance?<\/h1>\n<p><strong>Wahkiakum West Internet Customer Service<\/strong><br \/>Phone: (360) 465-2211<br \/>E-mail: <strong><a href=\"mailto:support@wwest.net\">support@wwest.net<\/a><\/strong><br \/>Internet Technical Support: 465-HELP (4357)<\/p>\n<h3>Customer Log-ins<\/h3>\n<ul>\n<li><strong><a href=\"https:\/\/webmail.wwest.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">Webmail<\/a><\/strong><\/li>\n<\/ul>\n<h3>Useful computer and Internet advice<\/h3>\n<p><strong>Keep your operating system updated<\/strong><strong><a href=\"https:\/\/www.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a><\/strong><\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft (Windows)<\/a><\/strong><br \/><strong><a href=\"http:\/\/www.apple.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a><\/strong><\/li>\n<li><strong><a href=\"http:\/\/www.apple.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Apple<\/a><\/strong><\/li>\n<\/ul>\n<p><strong>Computer viruses<\/strong><br \/>Purchase Anti-Virus software, install it, and keep current with updates; to ensure you are automatically protected. Two of the top PC anti-virus software applications are <a href=\"http:\/\/www.kaspersky.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Kaspersky<\/strong><\/a> and <strong><a href=\"http:\/\/us.mcafee.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">McAfee<\/a><\/strong>. For MACs (Apple), we recommend <a href=\"http:\/\/www.intego.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Virus Barrier<\/strong><\/a>. Daily or weekly, get the latest virus protection files to keep up with the new viruses that have been released since you purchased your software.<\/p>\n<p><strong>Buy legal copies of all software you use.<\/strong><\/p>\n<p><strong>Scan all files on disks AND email you receive from other people.<\/strong><br \/>Computer viruses are, simply, executable computer programs. Like biological viruses, they find and attach themselves to a host. After a computer virus attaches to, or infects, a file or other part of your system; it spreads to neighboring items. Attaching itself to an item that is widely used by the general public or where file sharing is common, allows the virus to spread as widely as possible. The more successful the virus is in spreading, the greater its chances of survival. There are many common misconceptions about what computer viruses actually do and what they are incapable of doing. For example:<\/p>\n<p><em><strong>A virus CAN infect&#8230;<\/strong><\/em><\/p>\n<ul>\n<li>Program files, non-file areas used on computer start-up (boot records), and data files with macro capabilities<\/li>\n<li>Data disks and disks used to transfer programs<\/li>\n<li>Your computer when you download and use files from an on-line service<\/li>\n<li>A file before it is attached to an email message<\/li>\n<\/ul>\n<p><em><strong>A virus CAN NOT infect&#8230;<\/strong><\/em><\/p>\n<ul>\n<li>Hardware, such as keyboards and monitors, graphic files, data files without macro capabilities, software items other than program files<\/li>\n<li>Write-protected disks<\/li>\n<li>Your computer when you read messages from an on-line service<\/li>\n<li>Text-based email messages<\/li>\n<li>While viruses are capable of damaging systems, they cannot do the following:<\/li>\n<li>Viruses don&#8217;t infect files on write-protected disks.<\/li>\n<li>Viruses don&#8217;t infect compressed files. However, applications within a compressed file could have been infected before they were compressed. Some viruses are known to insert copies of themselves in already-created archives.<\/li>\n<li>Viruses don&#8217;t infect computer hardware such as monitors or computer chips; they only infect software. They can, however, damage certain types of hardware such as flash-memory.<\/li>\n<li>Viruses can be controlled at the desktop, the file server, the gateway, and on e-mail servers. Desktop and server anti-virus applications allow for virus scan and detection on an on-going and periodic basis, as well as each time a file is downloaded or a computer is booted. Computer users SHOULD have anti-virus software running full-time in the background, scanning all files and discs the moment they are accessed.<\/li>\n<\/ul>\n<p><strong>What is a DDoS Attack?<\/strong><\/p>\n<p><strong>We experienced a DDoS (Distributed Denial of Service) attack on September 9, 2018<\/strong><\/p>\n<p>The timeframe was very minimal but, it did affect internet service. Unfortunately, there are no warnings for DDOS attacks. These attacks are basically a flood of traffic to your internet feed. The attack severely affects your bandwidth because it fills up and this causes a loss of bandwidth to end users. It\u2019s kind of like those computer-generated phone calls that we all get and hate and there is no way to stop them. However, DDOS attacks are very sophisticated and can be difficult to detect. These attacks happen around the world and it is kind of mind boggling to see the activity \u2013 check it out <strong><a href=\"https:\/\/threatmap.checkpoint.com\/ThreatPortal\/livemap.html\">https:\/\/threatmap.checkpoint.com\/ThreatPortal\/livemap.html<\/a><\/strong>.<\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Account Link Title&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;20px||15px|&#8221; custom_padding=&#8221;||0px|&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]\n<h3>Account Links<\/h3>\n[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/webmail.wwest.net\/&#8221; 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Wahkiakum West Internet Customer ServicePhone: (360) 465-2211E-mail: support@wwest.netInternet Technical Support: 465-HELP (4357) Customer Log-ins Webmail Useful computer and Internet advice Keep your operating system updated Microsoft (Windows) Apple Computer virusesPurchase Anti-Virus software, install it, and keep current with updates; to ensure you are automatically protected. Two of the top PC anti-virus software applications [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support and Tools - WWest Communications<\/title>\n<meta name=\"description\" content=\"This page contains a variety of tools and useful information to help you full enjoy the services provided by WWest Communications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wwest.net\/support-and-tools\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support and Tools - 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